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Release Notes for Cisco 700 Software Release  4.1(2)

Release Notes for Cisco 700 Software Release  4.1(2)

This release note describes the features and caveats for Cisco  700 software Release  4.1(2) and earlier. For complete software documentation for Cisco 700 software, refer to the Cisco  700 Series Command Reference.

This document includes the following sections:

System Support

Cisco  700 series router software Release  4.1(2) supports the following routers:
Cisco 760 Series Cisco 770 Series CPA760 Series

Cisco  761

Cisco  771

CPA761

Cisco  762

Cisco  772

CPA762

Cisco  765

Cisco  775

CPA765

Cisco  766

Cisco  776

CPA766

Cisco  700 Series Router Documentation

The following documentation is provided with your Cisco  700 series router:

Cisco  700 Software Release 4.1(2) Enhancements

These are the enhancements for Cisco  700 series router software Release  4.1(2).

Caller ID Callback Delay

The callback delay value can be set by using the CLId Callback Delay command. In software Release  4.1(1), the callback delay was a fixed value (3 seconds). In some environments, a fixed value caused a problem when the callback collided with the incoming call attempt.

Caller ID Validation Number

The caller ID number can be different from the called number in the profile. If the CLIValidatenumber parameter is specified in a profile, the router tries to match the caller ID number of the calling device with the CLIValidatenumber. If the numbers match, the router calls back to the calling device using the called number in the profile, or it uses the backup number if the first attempt to call using the called number failed.

If the CLIValidatenumber is not specified or the numbers do not match, the router tries to match the caller ID number from the calling device with the Called Number parameter in the profile. If the numbers match, the router calls back to the device using the called number, or it uses the backup number if the first attempt to call using the called number failed.

CLId Authentication

The CLIdAuthentication command allows the router to determine the profile to use for an incoming call by looking at the caller ID number. If the incoming caller ID number matches the caller ID validate parameter in the profile, incoming PPP authentication is disabled for the call and the profile is used for the connection. If no match is found in any of the profiles, the call is processed as determined by the current configuration.

Standardized Call Controls

The call transfer features prior to software Release  4.1(2) did not respond to standard procedures. The procedures have been replaced with industry-standard procedures.

Call Transfer

Call transfer is the ability to transfer an active call to another number. The default feature activation code for call transfer is 61. (Some countries that use the NET3 switch do not support ISDN provisioning for call transfer.)

Take the following steps to transfer an active incoming call to another telephone number:

Step 1 Perform a hook switch flash (quickly press the telephone receiver button once) to get a dial tone.

If your analog telephone device offers the option, you can press the Flash key instead of the hook switch flash to put the call on hold.

Step 2 Dial the number to which the call is to be transferred.

Step 3 Hang up the receiver. The call is transferred.

If the transfer fails, the caller remains on hold and the telephone rings to alert you to the call on hold.

Three-Way Call Conferencing

Three-way call conferencing adds another party to an active call. (Some countries that use the NET3 switch do not support ISDN provisioning for three-way call conferencing.) Up to three people can be connected using three-way conferencing. (For DMS and NI1, the default feature activation code for three-way call eonferencing is 60.)

Take the following steps to add a third party to an active call:

Step 1 Perform a hook switch flash (quickly press the telephone receiver button once) to get a dial tone. At the same time, the active call is placed on hold.

If your analog telephone device offers the option, you can press the Flash key instead of the hook switch flash to put the call on hold.

Step 2 Dial the second call.

Step 3 Perform a hook switch flash when the second call is answered to connect all the callers.

Call Hold and Retrieve

Call hold and retrieve is the ability to place a caller on hold, make a second call, and return to the first call. (Some countries that use the NET3 switch do not support ISDN provisioning for call hold and call retrieve.)

To place a call on hold:

Step 1 Perform a short on-hook (quickly press the telephone receiver button once) to get a dial tone.

If your analog telephone device offers the option, you can press the Flash key instead of the short on-hook to put the call on hold.

Step 2 Dial the hold access number, **95#.

Step 3 Dial the second call.

To retrieve the call placed on hold, perform the short on-hook or press the Flash key again.

If you have a call on hold and you hang up, the telephone rings, indicating a call is on hold. Picking up the telephone receiver connects you to the caller on hold.

IP Filter Demand and Ignore Parameters

Two parameters, demand and ignore, have been added to the set ip filter command. When demand is set, packets that match the filter are counted in the threshold values that keep the ISDN line connected or bring the ISDN line up if it is down. When ignore is set, packets matching the filter are not counted in the threshold values, and it will not bring the ISDN line up.

Increased CHAP Security

CHAP (Challenge Handshake Authentication Protocol) challenges sent to another device are specially coded. This security feature stops another device from gaining unauthorized access.

HTTP Server Control

When the HTTP server is on, any user can use the Web browser application, ClickStart, to change the configuration of the router. To provide additional security, the set clickstart command turns off the HTTP server when the HTTP server is not in use.

Password Support in Upload

A password contained in a configuration file can be downloaded through TFTP, making it possible to configure a Cisco  700 series router in one step. The commands for setting system, CHAP, and PAP passwords have been changed to allow passwords to be entered using the command line. In addition, the router accepts an encrypted password.

Expanded Status Information

The version command status information has been expanded to indicate the amount of installed DRAM, the size of the installed Flash memory and the ROM version.

Known Limitations of Cisco  700 Software Release 4.1(2)

This section describes the known limitations of software Release  4.1(2). Each item includes the Cisco DDTS tracking number, if applicable.

Distinctive Ringing for 5ESS Custom

For 5ESS Custom swiches, Cisco  700 series routers do not support multiple directory numbers. If a call is destined for a secondary directory number, the Called Party Number IE parameter contains the primary directory number. Therefore, the ring cadence (distinctive ringing) and routing of the phone call might not be accurate.

Cisco  700 Software Release 4.1(2) Caveats

This section describes suggestions for optimum use of Cisco  700 series router software Release  4.1(2). Each item includes the Cisco DDTS tracking number, if applicable.

For INS Switch-type software (Japan), when you put a call on "hard-hold" and you are talking to another party (for example, a second call), you must disconnect the current call by hanging up (as opposed to using the flash) to return to the call on hold.

Additional Features

This section describes features of the Cisco  700 series router related to software Release  4.1(2).

Fast Step Support

Cisco Fast Step is supported by Cisco  700 series router software Release  4.1(1) and higher. It simplifies the setup, configuration, and monitoring of Cisco  700 series routers. Cisco Fast Step tests the setup connections and leads you step-by-step through the configuration process using Windows Wizards. Once the setup is complete, the monitor facility provides continuous router status and ISDN connection information.

Cisco Fast Step runs on Microsoft Windows 95 and Windows NT 4.0 systems for Cisco  700 series routers using software Release  3.2(5) or higher. Cisco Fast Step is available on the World Wide Web URL http://www.cisco.com/cgi-bin/getftp.pl/760. See the "Cisco Connection Online" section in this document for more information.

ClickStart Support

ClickStart EZSetup is supported by Cisco  700 series router software Release  4.1(1) and higher. It provides a web-based interface that guides you through a basic configuration. (Communications between the Cisco  700 series router and the configuration terminal is accomplished through the Ethernet by connecting both devices to an Internet Protocol (IP) network.)

For Cisco  700 series routers using software Release  4.0(1) or higher, ClickStart EZSetup is available on the World Wide Web URL http://cco/univercd/data/doc/clckstrt.htm. See the "Cisco Connection Online" section in this document for more information.

Cisco  700 Software Release 4.1(1) Enhancements

These are the enhancements for Cisco  700 series router software Release  4.1(1).

Three-Way Call Conferencing/Call Transfer

Cisco  700 series routers support three-way calling and call transfer. The required feature activation code, previously a fixed value, is now configurable for different central office switches. This feature activation code is available only for DMS/NI-1 ISDN switch types.

Automatic Configuration From BOOTP

The automatic configuration feature allows the Cisco  700 series router to obtain a configuration file from a remote server by using BOOTP protocol. Upon power-up, the router examines the Auto_Config flag stored in NVRAM. If the Auto_Config flag is false, the router initiates the BOOTP to request an IP address from the server. If the server finds a matching MAC address, the server returns a client profile that includes an IP address and a configuration filename. The Cisco  700 series router then initiates TFTP to download the configuration file.

The Service Profile Identifiers (SPIDs) and switch types for U.S. software images must be entered or automatically detected before the router can run automatic configuration and download the configuration file. After successfully loading the configuration file, the router sets the Auto_Config flag to true in NVRAM. In the subsequent power-up operation, if the Auto_Config is true, the router does not initiate BOOTP. The set default command resets the Auto_Config flag to false.

If the router does not receive a BOOTP response from the server within 5 seconds of the first BOOTP request, the router gives up.

SPID and Switch Autodetection

The SPID and switch autodetection feature simplifies the use of ISDN terminal equipment and makes the equipment easier to use with fewer parameters to enter. With this feature, you only have to enter the ISDN BRI directory (telephone) numbers with area codes. No SPID number or switch type is required. The command used is the set autodetection command.

The autodetection feature only applies to ISDN switches in the United States and Canada, which are usually 5ESS custom, DMS100 custom, NI-1, or NI-2 switches. The autodetection mechanism might not work with any other switch, such as a Siemens switch. The autodetection feature is only implemented in the Cisco software image for the United States and Canada.

Bandwidth Allocation Control Protocol and Bandwidth Allocation Protocol

The Bandwidth Allocation Control Protocol (BACP) and the Bandwidth Allocation Protocol (BAP) define a set of rules to gracefully control dynamic bandwidth allocation by managing the number of links in a Point-to-Point Protocol (PPP) multilink bundle. The BACP is a network control program that negotiates once per PPP multilink bundle, and BAP defines a set of request and response messages to manage the links.

The current release of Cisco 700 software already supports dynamic management of both B  channels with the demand feature. The implementation of BACP and BAP allows Cisco  700 series routers to coordinate and negotiate the actual allocation and deallocation of the second channel.

Use of the negotiation features of BAP makes it unnecessary to require a common algorithm for determining when to add or remove a link in a multilink bundle. The parameters are set using the demand command and the timeout command.

The BACP is only implemented on the BRI interface. The multilink PPP has to be enabled for BACP to be functional.

IPX SAP Filtering

This filtering scheme controls which services are added to the Cisco  700 series router Service Access Point (SAP) table. You can specify filters by type range or socket range. Before a service is added to the SAP table, the service type and socket number for the service is checked against the existing filters. If the type and socket ranges match any of the existing filters, service is permitted or denied based on the action specified in the action field of the filter. Otherwise (no filter matches the incoming service), the service is blocked. The parameters are set using the set ipx filter sap command. The maximum number of SAP filters is 20.

Route Summarization

Version 4.0 of Cisco 700 software provides route summarization on IP RIP Version 2 (Version 2 provides the required subnet mask information). Version 4.1(1) of Cisco 700 software provides route summarization on IP RIP Version 1. IP RIP Version 1 learns and propagates Version 2 routes on destinations connected to the ISDN line for destinations connected to the LAN. When the route summarization is set to auto, the router summarizes routes that cross the classful boundary to a single route based on the classful boundary. When the route summarization is set to off, the router uses the normal RIP Version 2 routes with variable-length subnet masks (VLSMs). The default setting for RIP summarization is off. Use the set ip rip summarization command to control this feature.

Profile-Based User Name and Password

Remote users often have multiple service providers. To connect to different service providers, remote users can have different user names and passwords. Previous releases of Cisco 700 software used the same user name and password for all profiles when making outgoing PPP connections. Software Release  4.1(1) allows different profiles to have different user names and passwords.

In previous releases, the set systemname command set the system prompt and the router identity when making outgoing PPP connections. In software Release  4.1(1), different profiles can use different identities, such as different user names, when dialing out. A new profile level command, the set ppp clientname command, has been created for this purpose.

Increased Name and Password Length

The length of a character string for the user name and system name have been increased to 64 characters. The length of the password character strings has been increased to 30 characters.

TFTP Client

Cisco  700 series routers use a TFTP client to increase TFTP file transfer efficiency and reliability. However, TFTP, as a simple protocol for software download, is rarely used during system run time. The swl command loads the TFTP client software from the console port.

NetBIOS Over TCP/IP Packet Filter

A generic filter capability on the TCP/UDP packets allows users to filter NetBIOS packets generated by any application programs. Use the set ip filter command to control this feature.

NetBIOS Name Spoofing

When a WINS client sends out a NetBIOS Name query, if the router has the answer for the query, the Cisco  700 series router replies with response packets in place of the WINS server. Otherwise, the router forwards the query packets to the server and when the answer comes back, it forwards the response to the client. The router keeps a local database of up to 100 NetBIOS name entries and ages out the out-of-date entries.

NetBIOS Scope

The NetBIOS Scope option is implemented in Cisco  700 series router software Release  4.1(1) during configuration of the DNP server. NetBIOS Scope, also known as TCP/IP Scope, provides a method for adding a second element to the single-element NetBIOS computer name. The scope ID is a character string value that is appended to the NetBIOS name. The NetBIOS name is used for all NBT (NetBIOS over TCP/IP) communications from that computer.

Removal of Combinet Packet Protocol (CPP)

Point-to-Point connections are made by using PPP. CPP is no longer supported by Cisco 700 software. Connections made by remote login are supported by PPP bridging.

Known Limitations of Software Release 4.1(1)

This section describes the known limitations of software Release  4.1(1).

Newer answering machines or voice mail systems provide a feature known as silence detection that stops recording when the calling party hangs up and a threshold period of silence is detected.

SPID Autodetection Limitations

This feature assists in the installation of a Cisco  700 series router in North America. It determines the service profile identifier (SPID) and the switch protocol that connects the router to the network. This is done by following a prescribed SPID and switch type table search, followed by a test call. You must enter the primary directory numbers (with the area code) and invoke the detection feature by using the set autodetection command to find the SPIDs.

The following limitations are inherent in SPID autodetection:

Cisco  700 Software Release 4.1(1) Caveats

This section describes suggestions for optimum use of Cisco 700 software Release 4.1(1). Each item includes the Cisco DDTS tracking number, if applicable.

Another way to allow ping is to log in to the remote unit using the MAC address, and ping from either direction. If you do not log in with the MAC address, you cannot ping until you reboot the router.
This problem frequently occurs in Germany where ISDN TCP/IP routers are popular and the ISDN connection time is measured in a time interval called Gebuehreneinheit (GBE). The length of the time interval for a GBE shortens with greater distances between the sites. For additional information, see http://www.microsoft.com/kb/articles/q134/9/85.htm.
> set ip filter TCP out destination a.b.c.d/32:21 accept


Upgrading Cisco  700 Software

After physically installing the router and connecting it for the purposes of local configuration, prepare the router for the new software. The general process for preparing the router is as follows:

If you do not have enough DRAM, refer to the "Upgrading the DRAM in a Cisco 700 Series Router" section.

Image Names

Table 1 and Table 2 list the filename and memory required for each image. Images named C760 are for both Cisco  760 and Cisco  770 routers.


Table 1: Image Filenames and Memory Requirements for Internet Ready Images1
UNIX Filename DOS Name Description Flash Memory Required DRAM Required

c760-in.b-US.41-2

80146204

C760 Series Internet Ready Feature Set, United States  4.1(2)

0.5  MB

1.5  MB

c760-in.b-NET3.41-2

80146304

C760 Series Internet Ready Feature Set, Europe 4.1(2)

0.5  MB

1.5  MB

c760-in.b-1TR6.41-2

80146404

C760 Series Internet Ready Feature Set, Germany 4.1(2)

0.5  MB

1.5  MB

c760-in.b-TPH.41-2

80145504

C760 Series Internet Ready Feature Set, Australia 4.1(2)

0.5  MB

1.5  MB

c760-in.b-INS.41-2

80146604

C760 Series Internet Ready Feature Set, Japan 4.1(2)

0.5  MB

1.5  MB

1Internet Ready images do not support IPX routing.


Table 2: Image Filenames and Memory Requirements for Remote office
UNIX Filename DOS Name Description Flash Memory Required DRAM Required

c760-in.r-US.41-2

80147204

C760 Series Remote Office Feature Set, United States  4.1(2)

0.5  MB

1.5  MB

c760-in.r-NET3.41-2

80147304

C760 Series Remote Office Feature Set, Europe 4.1(2)

0.5  MB

1.5  MB

c760-in.r-1TR6.41-2

80147404

C760 Series Remote Office Feature Set, Germany 4.1(2)

0.5  MB

1.5  MB

c760-in.r-TPH.41-2

80147504

C760 Series Remote Office Feature Set, Australia 4.1(2)

0.5  MB

1.5  MB

c760-in.r-INS.41-2

80147604

C760 Series Remote Office Feature Set, Japan 4.1(2)

0.5  MB

1.5  MB

Saving a Configuration

The following steps provide an example of saving the configuration to a file by using Terminal for Windows, a popular terminal emulation software program:

Step 1 When the terminal emulation program is running, enter the upload command at the command line prompt, but do not press Return after you enter it:

Step 2 From the Transfer menu, select Receive Text File.

Step 3 In the Receive Text dialog box, specify a filename to save the configuration in, and select the directory where you want to save the file.

Step 4 Click OK.

Step 5 Return to the terminal emulation program, and press Return to execute the command. The configuration is saved to the file specified in Step  3.

Step 6 Click Stop when the configuration has finished uploading. You are ready to download the software.

Loading New Software and Reloading a Configuration

The following steps provide an example of loading the new software by using Terminal for Windows, a popular terminal emulation software program:

Step 1 Read and follow the software load command instructions in the Cisco  700 Series Command Reference if you are loading from a floppy disk, or refer to the instructions in the CD booklet if you are loading from a CD.

After the new software is loaded, you can load the saved configuration to the router.

Step 2 From the terminal emulation program, go to the Setting menu, and select Text Transfer. The Text Transfer dialog box appears.

Step 3 Set flow control to Line at a Time, and set Delay Between Lines to 0.5 to 1 second.

Step 4 Click OK.

Step 5 From the Transfer menu, select Send Text File.

Step 6 Select the file you saved in Step 3 in the "Saving a Configuration" section.

Step 7 Click OK. The parameters are transferred to your router.

Step 8 If errors occur during the transfer, enter the set default command, increase the delay between lines, and repeat the procedure for loading new software and reloading the configuration, beginning with Step  1.

Upgrading the DRAM in a Cisco 700 Series Router

Cisco  760 series and Cisco  770 series routers require 1.5  MB of dynamic random-access memory (DRAM) to run software Release  4.0(1) and higher. If it is necessary to upgrade the DRAM in your router, see the Cisco  700 Series Installation Guide for instructions.

Cisco  770 series routers are shipped with 1.5  MB of DRAM. Cisco  761, Cisco 762, Cisco 765, and Cisco 766 routers shipped after September, 1996, contain 1.5 MB of DRAM. The Cisco models 765-US, 765-CA, 765-CE, 765-NL, 765-UK, 766-US, and 766-CA shipped before September, 1996, contain 1 MB of DRAM. You must add at least 0.5 MB of DRAM to these router models to run software Release  4.0(1) and higher.

If you are running Cisco  700 software Release  3.2(4) or greater, use the show memstat command to find the total memory installed in your Cisco  700 series router. The following shows a typical show memstat command output:

Host> show memstat
ID  0: Size:    10 Avail:    8 Max:    8 Used:    1 Addr: 0x000DDBA8
ID  1: Size:    30 Avail:   69 Max:   80 Used:   16 Addr: 0x000DDDE2
ID  2: Size:    18 Avail:   35 Max:   35 Used:    0 Addr: 0x000DE5A8
ID  3: Size:     4 Avail:   36 Max:   36 Used:    0 Addr: 0x000DE850
ID  4: Size:     8 Avail:  220 Max:  220 Used:    1 Addr: 0x000DE908
ID  5: Size:    32 Avail:  223 Max:  400 Used:  180 Addr: 0x000E0650
ID  6: Size:   268 Avail:   20 Max:   20 Used:    1 Addr: 0x000E2238
ID  7: Size:    20 Avail:   80 Max:   80 Used:    2 Addr: 0x000E3764
ID  8: Size:    14 Avail:  124 Max:  200 Used:   76 Addr: 0x000E41E0
ID  9: Size:    54 Avail:   38 Max:   50 Used:   17 Addr: 0x000E629A
ID 10: Size:     8 Avail:    1 Max:    2 Used:    1 Addr: 0x000EEC40
ID 11: Size:    54 Avail:    6 Max:    6 Used:    0 Addr: 0x000EEC70
ID 12: Size:   462 Avail:    4 Max:    4 Used:    0 Addr: 0x000EF588
ID 13: Size:   134 Avail:    2 Max:    2 Used:    0 Addr: 0x000F00C0
ID 14: Size:    68 Avail:    5 Max:    5 Used:    1 Addr: 0x000F0BB8
ID 15: Size:    96 Avail:    5 Max:    6 Used:    2 Addr: 0x000F0DA0
ID 16: Size:   112 Avail:    2 Max:    2 Used:    0 Addr: 0x000F0FA8
NVStore Used: 1203, Remaining 6989 (Deleted 77 + Unused 6912), Total 8192
RamStore Used: 0, Remaining 10000, Total 10000
RAM Size = 0x180000
Available memory=517088, Allocs=119, Frees=0
MbufAllocs=0x5, MbufFrees=0x5, MbufFail=0x0
IbufAllocs=0x0, IbufFrees=0x0, IbufFails=0x0
MlenMax=0xe0, MlenAvail=0xe0, MlenLow=0xdf, MlenAllocs=0x5, MlenFails=0x0
ZeroMax=0x0, ZeroAvail=0x0, ZeroLow=0x7fff, ZeroAllocs=0x0, ZeroFails=0x0

The RAM Size entry indicates the amount of DRAM installed, reported in hexadecimal. Table 3 lists the RAM size hexadecimal values reported by the show memstat command and the corresponding RAM size in megabytes.


Table 3: show memstat Command RAM Sizes
RAM Size (hex) Memory

0x100000

1 MB

0x180000

1.5 MB

0x200000

2 MB

Restoring Cisco 700 Software Release  3.2(5)

If you do not have at least 1.5 MB of DRAM in your Cisco  700 series router you cannot run software Release  4.0(1) or higher. You can install another 0.5  MB of DRAM or, if you downloaded software Release  4.0(1) and the device will not boot because you do not have enough DRAM, you can reload Cisco  700 software Release  3.2(5).

To Cisco 700 software Release  3.2(5):

Step 1 Power up the router.

Step 2 As soon as the boot banner appears, press the ESC key.

Step 3 Read and follow the software load command instructions in the Cisco  700 Series Command Reference publication if you are loading from a floppy disk or the instructions in the CD booklet if you are loading from a CD.

Step 4 Read and follow the set defaults command instructions in the Cisco  700 Series Command Reference publication.

Complete the following tasks to upgrade to software Release  4.1(1):

National ISDN Capability Packages

A capability package is a set of standardized BRI line features that simplifies the process of configuring an ISDN line. The capability package ordering codes described in this section apply to NI-1 ISDN lines.


Note The Cisco  765, Cisco  766, Cisco  775, and the Cisco  776 require two SPIDs for the analog telephone ports to operate correctly.

Capability Package S

Package S provides alternate voice and circuit-switched data with no additional features. Package S is the preferred NI-1 capability package for Cisco 765, Cisco 766, Cisco 775, and Cisco 776 routers when a minimum feature set is needed.

Capability Package EZ-1 or U

Package EZ-1 (also refered to as Capability Package U) provides alternate voice and circuit-switched data with all the features and capabilities of the router enabled. Package EZ-1 is the preferred NI-1 capability package for the Cisco 765, Cisco  766, Cisco 775, and Cisco 776 routers when a full feature set is needed. The features include flexible calling (conference calling, call transfer, hold and retrieve), ACO (call waiting), and Call Forward Busy (CFB).


Note Multiple directory numbers per SPID is not supported with the 5ESS Custom.

If you have any problems with your ISDN NI-1 provisioning, contact Cisco ISDN Support Services (United States only). To access this service or to obtain more information, call (800)  553-NETS (6387) and select the Customer Service option, or visit the Cisco ISDN web site at www.cisco.com/isdn.

When provisioning multiple directory numbers for a 5E-NI1, additional provisioning information is available from Cisco ISDN Support Services. With this provisioning change, the distinctive ringing feature is activated; however, the flexible calling features (three-way conference calling call transfer, hold and retrieve) are not available.

ISDN Support Services

ISDN Support Services are only available in the United States, effective May 27, 1997. To access this service or to obtain more information, call 800 553-NETS (6387) and select the Customer Service option, or visit the Cisco ISDN Web site at www.cisco.com/isdn.

Cisco Connection Online

Cisco Connection Online (CCO) is Cisco Systems' primary, real-time support channel. Maintenance customers and partners can self-register on CCO to obtain additional information and services.

Available 24 hours a day, 7 days a week, CCO provides a wealth of standard and value-added services to Cisco's customers and business partners. CCO services include product information, product documentation, software updates, release notes, technical tips, the Bug Navigator, configuration notes, brochures, descriptions of service offerings, and download access to public and authorized files.

CCO serves a wide variety of users through two interfaces that are updated and enhanced simultaneously: a character-based version and a multimedia version that resides on the World Wide Web (WWW). The character-based CCO supports Zmodem, Kermit, Xmodem, FTP, and Internet e-mail, and it is excellent for quick access to information over lower bandwidths. The WWW version of CCO provides richly formatted documents with photographs, figures, graphics, and video, as well as hyperlinks to related information.

You can access CCO in the following ways:

For a copy of CCO's Frequently Asked Questions (FAQ), contact cco-help@cisco.com. For additional information, contact cco-team@cisco.com.

If you are a network administrator and need personal technical assistance with a Cisco product that is under warranty or covered by a maintenance contract, contact Cisco's Technical Assistance Center (TAC) at 800  553-2447, 408  526-7209, or tac@cisco.com. To obtain general information about Cisco Systems, Cisco products, or upgrades, contact 800  553-6387, 408  526-7208, or cs-rep@cisco.com.

Please use CCO to obtain general information about Cisco Systems, Cisco products, or upgrades. If CCO is not accessible, contact 800  553-6387, 408  526-7208, or cs-rep@cisco.com.

This document is to be used in conjunction with the Cisco  700 Series Installation Guide, Cisco  700 Series Command Reference, and Cisco  700 Quick Reference Guide publications.

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Release Notes for Cisco 700 Software Release  4.1(2)
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